Job Description

Under the direction of the Assistant Director of Housing Services, responsible for providing a broad range of administrative, analytical, and operational functions in support of the Housing Assignment Office. Major duties include analysis of Graduate and Undergrad assignment efforts, wait lists, and residence configurations, preparing analytical reports on offers and assignment processes for Housing Administration and Business and Administrative Services senior management. Prepare and maintain the Graduate Housing application portal for new and returning graduate students. Prepare Graduate and Undergrad housing assignment and reconciliation overviews for Housing managers. Prepare reports and perform analysis using the Housing database and customer service. As a key operator, train the Housing Administration staff on proper use of the housing databases as they relate to assignments, offers, priority numbers, wait lists, and report duties. During peak periods, assist with customer service on telephones, email, and in person, as well as mail room coverage. Supervise Housing Services Offices as needed for coverage.