Job Description

Under the direction of the Assistant Director of Assignment Services, manage the undergraduate assignment process for all Housing and Hospitality Services’ housing accounts. This includes over 10,000 accounts annually for the academic year and over 2,000 accounts for summer sessions. Manage the daily, weekly and monthly office functions, including housing offer counseling, making assignments, processing transfers and cancellations, and correspondence to customers and customer service. Analyze assignment efforts, forecasting housing occupancy, and prepare analytical reports on aging for Housing Management, Housing Administrative Senior Management, as well as UCLA Administration’s Senior Management. Analyze processes for improvements and operational efficiency, strategic planning in anticipation of future growth and to maintain fiscal soundness. Hire, train, supervise, and evaluate staff on Housing Services and University policies and procedures as it relates to assignment efforts, customer service, occupancy reconciliation and system operations. Interact with departments on campus in coordinating the housing offers and the resolution of problem assignments. Interact with internal and external customers on a regular basis.