Job Description

Under the direction of the Assignment Manager, provide a broad range of administrative, customer service, and operation functions in support of the Housing Assignment Office that manage the housing assignment process for University owned housing. This includes over 10,000 single undergraduate students, over 1,300 graduate students, and over 2,100 family and mixed use apartments.

Major duties include being a representative in the Housing & Hospitality Services high volume customer service call center, responding to telephone, written, in-person customer service, Live Chats (instant messaging), and email inquiries. Disseminate housing information by phone or in person to students, parents, and other campus departments. Provide customers with housing options related to student housing applications. Counsel students and parents on all housing options and contractual obligations. Responsible for updating inventory of available spaces to sell to customers and building/room type (configuration) set up for each year. Reconcile and ensure balancing of daily occupancy reports to ensure accurate occupancy and vacancy numbers are recorded, and ensure maximum occupancy of all facilities are maintained daily. Counsel students on new contract options, the room swap, transfer, Notice of Intent to Vacate (NITV), contract appeal, and move out or cancellation processes. File maintenance of student files to ensure accuracy of retained records. Serve as liaison to other campus departments regarding all housing assignment processes. Work as a team in the Housing Services department and cross train in other offices.

Job Qualifications

Demonstrated ability to interact sensitively and effectively with students, parents, staff and other University guests.
Required

Ability to perform duties independently and/or with others and to follow through on assignments with minimal direction.
Required

Ability to establish and maintain cooperative working relationships.
Required

Ability to speak using appropriate vocabulary and grammar to convey information accurately to students, parents, staff and other University guests by telephone or in person.
Required

Demonstrated computer skills including, but not limited to: Microsoft suite products.
Required

Ability to work in an environment of frequent interruptions, perform effectively with fluctuating workloads and a wide variety of tasks.
Required

Ability to analyze database information using logic and qualitative reasoning. Skill in making appropriate decisions following established office and departmental policies and procedures.
Required

Writing skills sufficient to compose correspondence in a clear and concise manner.
Required

Ability to deal with confidential information with discretion and tact.
Required

Skill in performing basic bookkeeping transactions and inventory management, i.e., debiting, crediting, reconciling expenses.
Required

Ability to use a 10-key adding machine by touch with speed and accuracy.
Preferred

Demonstrated ability to establish and maintain alpha/numeric files.
Required

Skill in performing mathematical computations in order to correctly perform rental prorations.
Required

Ability to work a variable schedule, to include weekends or alternate hours, during peak periods when needed to meet operational/business and customer service needs.
Required