Under the direction of the Assignment Manager, provide a broad range of administrative, customer service, and operation functions in support of the Housing Assignment Office that manage the housing assignment process for University owned housing. This includes over 10,000 single undergraduate students, over 1,300 graduate students, and over 2,100 family and mixed use apartments.
Major duties include being a representative in the Housing & Hospitality Services high volume customer service call center, responding to telephone, written, in-person customer service, Live Chats (instant messaging), and email inquiries. Disseminate housing information by phone or in person to students, parents, and other campus departments. Provide customers with housing options related to student housing applications. Counsel students and parents on all housing options and contractual obligations. Responsible for updating inventory of available spaces to sell to customers and building/room type (configuration) set up for each year. Reconcile and ensure balancing of daily occupancy reports to ensure accurate occupancy and vacancy numbers are recorded, and ensure maximum occupancy of all facilities are maintained daily. Counsel students on new contract options, the room swap, transfer, Notice of Intent to Vacate (NITV), contract appeal, and move out or cancellation processes. File maintenance of student files to ensure accuracy of retained records. Serve as liaison to other campus departments regarding all housing assignment processes. Work as a team in the Housing Services department and cross train in other offices.