Job Description

The Assistant Director of Housing Operations, who reports to the Senior Director of Housing Operations and Safety, will have overall management responsibility for administering the aspects of multiple residential complexes and the associated auxiliary buildings that are open 24 hours/day 365 days/year, which operate on an annual budget of up to 28 million dollars with up to 120 FTE. The incumbent is responsible for planning, organizing, staffing, directing, and controlling the day to day activities of the residential complexes within their area of responsibility encompassing up to 9.5 million SF of residential rooms, apartments & meeting space, housing 21,000 students, faculty & student families. These responsibilities include management of the Housing Operation Managers and Asst. Managers and indirect supervision of the Principal Custodial Supervisor, Custodial Staff, and Front Office resident service teams, to ensure UCLA Housing meets and exceeds the expectations of our resident populations. Prioritization and coordination with Maintenance on long-term and short-term project activities; with the approval of the Senior Director of Housing Operations and Safety, help with prioritizing with capital improvement projects in their area. The Assistant Director of Housing The Assistant Director of Housing Operations, who reports to the Senior Director of Housing Operations and Safety, will have overall management responsibility for administering the aspects of multiple residential complexes and the associated auxiliary buildings that are open 24 hours/day 365 days/year, which operate on an annual budget of up to 28 million dollars with up to 120 FTE. The incumbent is responsible for planning, organizing, staffing, directing, and controlling the day to day activities of the residential complexes within their area of responsibility encompassing up to 9.5 million SF of residential rooms, apartments & meeting space, housing 21,000 students, faculty & student families. These responsibilities include management of the Housing Operation Managers and Asst. Managers and indirect supervision of the Principal Custodial Supervisor, Custodial Staff, and Front Office resident service teams, to ensure UCLA Housing meets and exceeds the expectations of our resident populations. Prioritization and coordination with Maintenance on long-term and short-term project activities; with the approval of the Senior Director of Housing Operations and Safety, help with prioritizing with capital improvement projects in their area. The Assistant Director of Housing Operations helps to oversee the development and monitors various management control systems for key financial and service indicators including performance measures and benchmarking for “best in kind” comparisons and the development of appropriate rate structures for the academic and conference room rates. Provides necessary analysis and recommendations of Operations for long term planning decisions for UCLA Housing and Hospitality. Creates, updates and monitors a rolling 5-year strategic plan for the Housing Operation and successfully oversees the completion of the annual strategic initiatives and goals. The Assistant Director of Housing Operations meets on a regular basis with representatives from the campus community, such as Campus Human Resources, Facilities Management, Student Affairs, University Extension, Purchasing, Transportation and Parking Services, UCLA Police, the Fire Marshall, Student with Disabilities, ADA Compliance, and Real Estate Acquisitions. In addition, meets on a regular basis with the student government representatives as well as collective bargaining organization representatives from AFSCME and Cue. Additionally, the Assistant Director of Housing Operations assists the Senior Director in the development of policy as it relates to Housing Operations strategic objectives.

Job Qualifications

Skill in budget development, implementation and in formatting and analyzing statistically based data sheets and financial reports.
Required

Skill in prioritizing assignments to complete work when there are changes in workload, pressures of deadlines, competing requirements.
Required

Conflict negotiation skills.
Required

Skill in negotiating and exchanging ideas with others to formulate policies and programs and/or arrive jointly at decisions, conclusions or solutions.
Required

Ability to write concise, logical, grammatically correct analytical reports to explain budget variances, labor needs and building projects.
Required

Ability to accept equivocal circumstances and take action where answers to a problem are not readily apparent.
Required

Skill in recognizing appropriate long-range objectives based on data accumulated and ability to work toward long-range goals.
Required

Demonstrated skill in working either independently or in a group and following through on assignments with minimal direction.
Required

Interpersonal skills sufficient to maintain good working relations with a diverse group of people including On Campus Housing Managers, administrators and student representatives.
Required

Demonstrated skill in providing leadership, management and supervision of multi-functional staff comprised of technical and administrative personnel to include: knowledge of required tasks, skills, selection, evaluation, and employee development.
Required

Communication skills sufficient to provide effective communication in a variety of situations.
Required

Demonstrate skill in property management including operations of front desk and housekeeping.
Required

Demonstrated skill in operating and managing Housing Operations computer system including hospitality property management and reservations software programs and systems.
Required

Demonstrated skill in management and supervision of management, administrative, technical, service, crafts and student personnel.
Required

Skill and knowledge in employee development, including the ability to develop and implement effective training programs for operations employees.
Required

Ability to work in fast paced environment to meet deadlines and time frames.
Required

Ability to handle multiple projects simultaneously.
Required

Detailed knowledge of and demonstrated ability in Housing Operations policies and procedures.
Required

Demonstrated ability to manage student housing at the University level.
Required

Knowledge in Housekeeping and custodial techniques and procedures, as well as cleaning chemicals, equipment and supplies to maintain facilities in excess of 2.9M gsf.
Required