Assistant Director- Operations & Projects (Lake Arrowhead Conference Center)

Job Description

The Assistant Director is comparable to a Director of Operations at a Resort Conference Center. The Assistant Director is responsible for assisting the Lake Arrowhead Director / General Manager with the successful operation and administration of all departments, to include direct supervision over: Food & Beverage, Guest Rooms, Front Desk, Lodge Services, Maintenance & Grounds and Security. The Assistant Director is responsible for ensuring that all conference center / resort operations are carried out professionally, to optimal standards, and at the highest service levels. The Assistant Director will achieve desired outcomes by planning, implementing and controlling effective departmental strategies that drive results. The Assistant Director will effectively lead, train, coach, motivate, engage and provide feedback to team members on a daily basis.


UCLA Lake Arrowhead Conference Center located 100 miles east of the UCLA campus in the San Bernardino Mountains (Map).


The target salary range for this position is between the posted minimum and $6666 monthly, dependent on relevant work experience.

Work Schedule:

Must be available to work varying schedules; including evenings, weekends, and holidays in order to reflect the business needs of the department.



Job Qualifications

  • Ability to independently set goals for the Food and Beverage, Guest Rooms, Front Desk, Maintenance & Grounds, and Lodge Services departments based on general Conference Center guidelines. (Required)
  • Knowledge of purchasing practices (including determination of needs, selection of items and sources, bid letting and store management) sufficient to achieve responsible use of supplies and equipment. (Required)
  • Detailed knowledge of and demonstrated ability in hospitality and/or guest services management procedures. (Required)
  • Knowledge of federal and state equal employment opportunity laws and regulations applicable to public higher education institutions sufficient to correctly interview and recommend hiring and other personnel action. (Required)
  • Skill in analyzing information, situations, reports and procedures to define problems and formulate operational solutions. (Required)
  • Demonstrated experience in supervision including hiring, preparing employee evaluations, developing employee standards, coaching and guiding, taking disciplinary action on deficient performance, and evaluation and providing constructive criticism both verbally and in writing. (Required)
  • Skill in setting priorities which accurately reflect the importance of varying tasks. (Required)
  • Skill in organizing work flow, delegating responsibility, and assuring completion assignments. (Required)
  • Skill in motivating and effectively training subordinates. (Required)
  • Interpersonal skills to work diplomatically and effectively with diverse clientele, guests, conference organizers, University departments, co-workers, and staff. (Required)
  • Ability to converse on a one-to-one basis and in a group using appropriate vocabulary and grammar to obtain information and explain policies and procedures. (Required)
  • Skill in working as part of a team and collaborating effectively with colleagues and subordinates. (Required)
  • Writing skills sufficient to compose logical, concise and grammatically correct correspondence, reports, advertisements and proposals. (Required)
  • Skill in recognizing emergency situations and taking appropriate actions. (Required)
  • Ability to relate warmly with both Conference Center and BRUIN WOODS guests. (Required)
  • Skill in interacting diplomatically with the public in a continuous public contact setting. (Required)
  • Prepare performance evaluations; recommend raises and perform disciplinary action, including dismissal if necessary, according to UCLA standard operating procedures. (Required)
  • Develop standard operating procedures for operating departments. (Required)
  • Executive Assistant Manager – Food & Beverage Director and/or Director of Operations experience along with Guest Services experience. (Preferred)
  • Demonstrated knowledge of industry standard cleaning practices and equipment/supplies. (Preferred)
  • Demonstrated knowledge of and ability to use computer systems and software, including Excel, Word, Point of Sale and custom Conference Center PMS program. (Preferred)
  • Skill in projecting and monitoring occupancy trends. (Can be trained)
  • Understanding of Serve Safe Sanitation guidelines. (Can be trained)