Job Description

Assist the Building Manager in overseeing the day to day Front Desk & Building operations for residential area housing up to 3,000 residents primarily during afternoon, evening, week-end and holiday hours. Front Desks are in operation 24 hours per day, seven days per week, year round and employs up to 36 part-time students. Frequently interact with personnel from various University departments, University students, and external customers (i.e., conference clients, vendors and resources). Supervise the areas of responsibility during the Conference season, including the innovation of operational modifications to meet the unique needs of the Conference clients, and ensure the appropriate transition between the Academic Year and Conference Center operations. Act as point person for all facility related issues within realm of responsibility. Execute other functions and responsibilities as assigned by Residence Hall/Apartment Manager.

In this position, work hours may vary and are subject to change due to operational needs.

This is a multiple-hire job posting. We are seeking to add two additional team members.

Job Qualifications

• Skill in supervising staff including delegating work to accomplish departmental goals and objectives, while motivating individuals to work together as a team. (Required)
• Skill in organizing and monitoring assignments to complete work in a timely manner when there are changes in workload, interruptions, changing priorities, conflicting deadlines and competing requirements. (Required)
• Skill in working independently and following through on assignments with minimal direction. (Required)
• Ability to communicate effectively on a one to one basis and in small group settings to delegate work assignments, conduct unit business, and explain department/University policies and procedures as applicable. (Required)
• Interpersonal skills sufficient to interact effectively and tactfully with diverse department/University personnel at various levels and with the public, including students, in all matters pertaining to the operation of the units. (Required)
• Knowledge of cash handling procedures. (Required)
• Ability to work personal computers, utilizing software such as Microsoft Office, hospitality software, graphics software, e-mail and calendar software and other applicable systems. (Required)
• Ability to write concise, logical and grammatically correct documents sufficient to prepare schedules, plans, procedural and training manuals and evaluations. (Required)
• Demonstrated experience in supervising individuals in a high-volume public contact setting. (Required)
• Must have and maintain a valid California Driver’s License in order to drive a University vehicle. (Required)
• Working knowledge of departmental personnel and payroll procedures, such as time reporting. (Can be trained)
• Working knowledge of fire-fighting equipment as to its type, class required locations, testing methods and maintenance. (Can be trained)