Job Description

The Associate Director of Housing Maintenance Operations reports directly to the Senior Director of Physical Plant and Project Management and provides oversight of the Physical Plant Management and Building Maintenance Operations. The Associate Director is responsible for developing, planning, implementing, organizing, and executing a housing-wide strategy focused on the maintenance of its assets to maximize building longevity. Conducts strategic planning to determine service needs and works with the Senior Director to develop implementation plans to ensure the most cost-effective and efficient delivery of service. Serves as a lead in the day to day operations and management of the maintenance of building systems, including HVAC/mechanical, electrical, craft services, food service repairs, paint, grounds, and general maintenance aspects by providing repairs, replacements scheduled maintenance, and projects; frequent review of and travel to work sites, requiring ability to climb ladders, walk and work in various rough graded sites, and lifting/lowering of weighted objects.

Provides leadership and management to a group of approximately 180+ unionized and non-unionized employees including staffing, directing, and developing departmental protocols and operational procedures. Establishes control systems to maximize productivity, efficiency, and effectiveness of physical and human assets. Determines appropriate staffing levels and contracted services to meet immediate objectives in a cost-effective manner while ensuring long-range goals are attained. Financial management responsibilities include working with Assistant Directors for budget setting for anticipating financial trends and initiating proactive adjustments; negotiating with providers; and administration of major maintenance projects. Works with the Assistant Director of Housing Maintenance Administration to develop recruitment strategies, job training, evaluation, career development and employee incentive programs that ensure a highly professional, qualified and motivated workforce. Provides direct supervision, oversight, guidance, and management to a wide range of employees regarding project management and procedures, and maintenance and service request for repairs. Participates on a variety of joint labor-management committees as well as contract negotiations. University representative for PERB Arbitration hearings, lawsuits, depositions, and subject matter expert on Housing Maintenance-related issues on behalf of the University. The position will need to operate a university vehicle and travel to various locations.

Job Qualifications

Interpersonal skills sufficient to interact effectively and tactfully with diverse departments/University personnel at various levels, and with the public. Required

Ability to handle diverse and conflicting constituent needs. Ability to mediate between contending parties and affect a successful resolution of differences using appropriate conflict management techniques. Required

Skill in negotiating and exchanging ideas with others to formulate policies and programs and to arrive jointly at decisions, conclusions or solutions. Required

Demonstrated skill in management and supervision of management, administrative, service, and student personnel. Required

Skill and knowledge in employee development, including the ability to develop and implement effective training and recognition programs. Required

Skill and temperament to provide an open climate, which will allow for the creation of opportunities for employee communication and positive departmental interaction. Required

Ability to determine critical paths and to coordinate and prioritize workloads accordingly. Required

Ability to work in fast paced environment to meet deadlines and time frames. Ability to handle multiple projects simultaneously. Required

Knowledge of methods of soliciting, collecting and analyzing customer and employee satisfaction including problem analysis and solving and assessing needs. Required

Skill in recognizing appropriate mid-range objectives based on data accumulated and demonstrated ability to realize long-range objectives through tactical planning. Required

Knowledge of work order data based computerized programs. Required

Skill in preparing planning documents and recommendations for annual major maintenance projects. Interpersonal skills sufficient to interact effectively and tactfully with diverse departments/University personnel at various levels, and with the public. Required

Ability to handle diverse and conflicting constituent needs. Ability to mediate between contending parties and affect a successful resolution of differences using appropriate conflict management techniques. Required

Skill in negotiating and exchanging ideas with others to formulate policies and programs and to arrive jointly at decisions, conclusions or solutions. Required

Demonstrated skill in management and supervision of management, administrative, service, and student personnel. Required

Skill and knowledge in employee development, including the ability to develop and implement effective training and recognition programs. Required

Skill and temperament to provide an open climate, which will allow for the creation of opportunities for employee communication and positive departmental interaction. Required

Ability to determine critical paths and to coordinate and prioritize workloads accordingly. Required

Ability to work in fast paced environment to meet deadlines and time frames. Ability to handle multiple projects simultaneously. Required

Knowledge of methods of soliciting, collecting and analyzing customer and employee satisfaction including problem analysis and solving and assessing needs. Required

Skill in recognizing appropriate mid-range objectives based on data accumulated and demonstrated ability to realize long-range objectives through tactical planning. Required

Knowledge of work order data based computerized programs. Required

Skill in preparing planning documents and recommendations for annual major maintenance projects. Interpersonal skills sufficient to interact effectively and tactfully with diverse departments/University personnel at various levels, and with the public. Required

Ability to handle diverse and conflicting constituent needs. Ability to mediate between contending parties and affect a successful resolution of differences using appropriate conflict management techniques. Required

Skill in negotiating and exchanging ideas with others to formulate policies and programs and to arrive jointly at decisions, conclusions or solutions. Required

Demonstrated skill in management and supervision of management, administrative, service, and student personnel. Required

Skill and knowledge in employee development, including the ability to develop and implement effective training and recognition programs. Required

Skill and temperament to provide an open climate, which will allow for the creation of opportunities for employee communication and positive departmental interaction. Required

Ability to determine critical paths and to coordinate and prioritize workloads accordingly. Required

Ability to work in fast paced environment to meet deadlines and time frames. Ability to handle multiple projects simultaneously. Required

Knowledge of methods of soliciting, collecting and analyzing customer and employee satisfaction including problem analysis and solving and assessing needs. Required

Skill in recognizing appropriate mid-range objectives based on data accumulated and demonstrated ability to realize long-range objectives through tactical planning. Required

Knowledge of work order data based computerized programs. Required

Skill in preparing planning documents and recommendations for annual major maintenance projects. Required

Skill in scheduling and implementing preventive maintenance programs and files. Required

Skill and knowledge of University forms, policies, procedures and ability to process forms required to accomplish various transactions. Required

Skill in interpreting construction documents such as bid contracts, general conditions, agreements, specifications and architectural drawings. Required

Skill and knowledge in managing a complex, ongoing facility capital improvement program. Required

Skill in managerial techniques to effectively utilize staff in roles responsible to the development and implementation of a designed maintenance program. Required

Ability to communicate effectively through written reports and oral presentations. Required

Working knowledge of and skill in plumbing, electrical, mechanical and general building maintenance. Required

Knowledge of fire, safety and building codes. Required

Knowledge of power distribution systems. Required

Skill in basic techniques, methods and procedures used in the areas of electrical, mechanical, architectural and civil engineering to prepare sketches. Required

Skill with Network based Personal Computing software, such as Microsoft Word, Excel, Access and PowerPoint. Includes experience with data based applications. Required

Ability to drive a University pick-up truck and/or van. Required

Ability to stand, climb, stoop, push, pull and crouch for extended periods of time, as required to complete job assignments. Ability to lift items weighing up to 50 pounds with assistance. Required