Job Description

Under the direction of the Assistant Director of Housing and Hospitality Services (HHS), Information Technology (IT) Department, the incumbent is responsible for supporting, maintaining, and administering information and related line-of-business systems. HHS consists of 11 different business units with a combined annual operating budget in excess of $230M with over 1700 career and casual employees. Business units include the UCLA Luskin Conference Center, the Student Technology Center (STC), Dining Services, On and Off Campus Housing (University Apartments), the UCLA Conference Center at Lake Arrowhead, The UCLA Guest House, Conference and Catering Services, Vending Services, Housing Facilities Maintenance, Marketing Services, and Housing Services. These systems include office productivity, wireless communications, web applications, hospitality/conference, financial/accounts, maintenance, point-of-sales, and dining management systems. The individual will provide first level client/customer end user support for physical and virtual workstations including hardware and software, network printing, office imaging, office productivity applications, wireless networking, audio-visual, and mobile wireless communication devices, etc. The individual will provide technical assistance for the administrative and residential wired and wireless networks.

Job Qualifications

1. Demonstrated abilities and knowledge of current Microsoft, Linux, and Apple standard and mobile operating systems; including but not limited to current versions of Microsoft Office. Ability to learn new applications quickly and independently and teach others.
Required

2. Demonstrated working knowledge of large scale wireless networking technologies and general network principles.
Required

3. Knowledge of Macintosh and Windows-based hardware sufficient to upgrade and/or do component-level repairs.
Required

4. Demonstrated ability to working effectively with staff and to maintain on-going cooperative relationships with clients/end users.
Required

5. Ability to organize and coordinate resources to expedite solutions and complete projects within given deadlines.
Required

6. Ability to organize and coordinate multiple tasks, to set and reestablish priorities as circumstances dictate.
Required

7. Demonstrated skill in working independently with and follow through on assignments and tasks with minimal direction.
Required

8. Demonstrated ability to effectively communicate, both orally and in writing, procedural, technical, and administrative information to staff, management, and clients/end users.
Required

9. Demonstrated skills in diagnosing and troubleshooting end user problems, recommending and/or performing efficient/practical solutions, and following through to completion.
Required

10. Working knowledge of Intel based hardware platforms (servers, desktop, and laptop workstations), network/shared printers, and related peripherals.
Preferred

11. Working knowledge of and experience with UPS systems, DLT backup systems, remote control and remote access utilities and systems.
Can be trained

12. Demonstrated knowledge of virtualization with emphasis on desktop or desktop specializations.
Preferred

14. Demonstrated ability and knowledge in supporting Ethernet networking and related TCP/IP protocols with detailed knowledge of related network hardware and software systems.
Required

15. Demonstrated skills and abilities in the set-up, maintenance, troubleshooting, and support of application software, operating systems, and wired/wireless LAN/WAN issues.
Required

16. Microsoft MCP, MCSE, and MCSD, ITIL and CompTIA A+ certifications.
Preferred

17. The ability to lift and carry up to 50 lbs for short periods of time for installation, transport, repair, and troubleshooting of hardware systems.
Required

18. Must possess and maintain a valid California Driver’s License.
Required

19. Ability to work after normal business hours, weekends, and respond to emergency calls as necessary and when appropriate.
Required