Job Description

Under the general supervision of the Department Manager and the Supervisor provide primary support for properties managed by UCLA Housing & Hospitality Services. Provide a full range of administrative support for the maintenance program. Assist the public and visitors in a professional and courteous manner with information or referring them to the appropriate person. Receive, screen, and route telephone calls. Generate work orders using a database program and maintain database. Issue work orders and/or keys. Initiate and complete forms necessary to facilitate pre- and final inspection of vacant apartments. Schedule vendors and/or contractors to assist in the renovation of vacant apartments. Screen incoming calls for management staff. Open, sort, and distribute all incoming mail. Prepare routine correspondence to residents, vendors, rental staff, and other customers as directed. Schedule appointments for management staff to meet with residents who have maintenance related concerns. Complete other duties as assigned. Finally, the position requires flexibility in traveling to and from the various complexes, to and from the various properties managed by UCLA Housing & Hospitality Services.

Job Qualifications

1. Working knowledge of Landlord-Tenant Law and an understanding of eviction procedures as they relate to campus policies and procedures.
Can be trained

2. Typing skill to prepare business correspondence, forms and reports with speed and accuracy.
Required

3. Skill in establishing alpha/numerical files.
Required

4. Skill in operating Network based PC including working knowledge of the programs Word, Excel, Access, and Outlook. Competency in Database functionality.
Required

5. Skill in reading documents written in standard English text (e.g., administrative policy manuals and rental agreements).
Required

6. Skill in writing grammatically correct routine business correspondence.
Required

7. Ability to make oral presentations for the purpose of providing information, explaining policies and procedures, and answering questions.
Required

8. Skills in interacting with persons of various social, economic and educational backgrounds.
Required

9. Ability to establish and maintain cooperative working relationships with persons of various social, cultural, economic and educational backgrounds.
Required

10. Skill in interacting diplomatically with the public in a high volume, continuous public contact setting.
Required

11. Ability to maintain equanimity in the face of resistance, indifference or hostility.
Required

12. Skill in performing with frequent interruptions and/or distractions.
Required

13. Skill in completing heavy workload within established time frames.
Required

14. Must have and maintain a valid California Driver’s License in order to drive a van, pick-up truck, or electric cart and travel to other off/on-campus locations on a regular basis.
Preferred

15. Ability to initiate and maintain cooperative relationships with co-workers, managers and supervisors, customers/clients, and members of the public.
Required

16. Ability to work harmoniously and cooperatively as a team player.
Required

17. Ability to follow written and oral instructions and/or directions.
Required