Job Description

Under the general direction of the Director of Conferences, Catering, & Marketing (CCM), the incumbent is responsible for providing high-level administrative, financial, and project support to the Director and Department Heads of Conferences, Catering, & Marketing. CCM is a hospitality-focused operation of UCLA Housing & Hospitality Services that generates approximately $25M in revenues annually and employs approximately 120 full-time team members and an additional 70 individuals in either part-time or student positions. Major duties include but are not limited to project management and administrative support to the Director and executive team of UCLA Conferences, Catering and Marketing, managing the Director’s calendar, consisting of cross-campus/interdepartmental meetings, client visits, travel, and vendor presentations; as well as accounting functions, handling of customer and team-member inquiries, and generating complex reports regarding the department’s performance metrics. Assist in tracking acceptable profitable contributions necessary to maximize revenue goals. Prepare documentation for pricing and rate structures based on anticipated expenditures, inflationary trends, performance abilities and financial performance targets. Organize financial analysis of annual and long-term income projections based on current and anticipated economic trends, utilizing yield management and revenue maximization techniques. Other key duties include monitoring of annual surveys, coordination of staff enrichment and reward programs, and straightforward event/meeting management of conference/catering clientele, or department-related activities. Provide top-notch customer service to diverse clientele both over the phone and in person. Prepare and process routine correspondence including memos, letters, spreadsheets, policies and procedures, and marketing materials. Implement and maintain file systems both electronically and manually.