Under the general direction of the Assistant Director of Housing Services, provide a broad range of administrative, analytical, and operational functions in support of the Database department. Major duties include analysis of data, importing data, data cleanup, data validation, testing web applications and reporting errors. Prepare training manuals for the Housing Services database management and end users. Troubleshooting and resolving end-user issues. Prepare analytical reports and graphs using Crystal Reports, SSRS and other ad hoc reporting tools as directed by Senior Management. Perform data entry tasks during peak periods and in the absence of the Data Entry Assistant. Act as first level technical support for Housing Services for troubleshooting technical issues and contact the correct support. Assist two database managers with tasks. Create, maintain, audit, and reconcile analytical reports generated from Housing Services databases using various ad-hoc reporting tools (Active Reports, SSRS, Crystal Reports, etc.). Assist Senior Management with the usage and application of databases, and resolution of database inquiries. Cross train and assist in other Housing Services areas during peak or vacation periods including assisting with customer service on telephones, email, and in person.