Desktop Support Analyst

Job Description

Under the direction of the Assistant Director of Housing and Hospitality Services (HHS), Information Technology (IT) Department, the incumbent is responsible for supporting, maintaining, and administering information and related line-of-business systems. HHS consists of 11 different business units with a combined annual operating budget in excess of $230M with over 1700 career and casual employees. Business units include the UCLA Luskin Conference Center, the Student Technology Center (STC), Dining Services, On and Off Campus Housing (University Apartments), the UCLA Conference Center at Lake Arrowhead, The UCLA Guest House, Conference and Catering Services, Vending Services, Housing Facilities Maintenance, Marketing Services, and Housing Services. These systems include office productivity, wireless communications, web applications, hospitality/conference, financial/accounts, maintenance, point-of-sales, and dining management systems. The individual will provide first level client/customer end user support for physical and virtual workstations including hardware and software, network printing, office imaging, office productivity applications, wireless networking, audio-visual, and mobile wireless communication devices, etc. The individual will provide technical assistance for the administrative and residential wired and wireless networks.