Director of Conference Services, Luskin Conference Center
The Luskin Conference Center (LCC) is designed as a 300,000 square foot, 7-story, International Association of Conference Centers (IACC) certified property on the UCLA campus. The LCC is comprised of 254 guest rooms, approximately 25,000 square feet of meeting space, a 160-seat restaurant, a fitness center, and a business center. The total staff anticipated for the LCC is approximately 165-180 FTE, with total revenue projected at $30 million annually. The LCC is an academic meeting and conference destination supporting UCLA’s education and research mission.
Reporting to the General Manager (GM) of the UCLA Luskin Conference Center (LCC), the Director of Conference Services provides overall leadership, guidance, and direction to the conference services team. The Director of Conference Services has the responsibility of overseeing event and facility management and being the lead LCC representative responsible for negotiating rates, coordinating the schedule for internal and external events and ensuring effective on-site management and full compliance with all University and applicable external guidelines for all Conference Services related activities for the LCC. Must be able to develop a network of potential clients and colleagues in the conference industry and community to enhance the public presence of the University as a conference site of choice for approved clientele.
Provides day to day leadership to conference services associates to ensure the effectiveness of accommodations for conference guests and their programs. Works extensively with group-based hospitality business including the association/education conference market segment. Responsible for the leadership and management of all aspects of conference services at the property to include catering sales, managing all public relations, promotions and advertising efforts to optimize profit potential and further enhance the property’s image. Implements the brand service strategy and applicable brand initiatives in all aspects of the service process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel’s sales and (conference) service objectives. Manages the conference services budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of LCC guests and stakeholders. Requires strong communication skills, both verbal and written, and demonstrated outstanding leadership to guide a team of conference, planning, and sales staff.