Job Description

Under the direction of the Assistant Director, the Guest Rooms Manager is responsible for supervising, directing and assuring the completion of all housekeeping tasks assigned to housekeepers while maintaining the Lake Arrowhead Lodge’s (LAL) high standards of cleanliness, promoting a safe environment and quality service. The Guest Rooms Manager will assign duties, inspect the cleaning of guest rooms, and investigate complaints regarding housekeeping services and equipment, and take corrective action. The Guest Rooms Manager works in establishing standards of service and cleanliness and interprets these standards to employees through training and standards of performance evaluations. This role is responsible for daily supervision of approximately 18 full-time career and 10 limited housekeeping employees. Ensure housekeeping/maintenance standards are met and exceed customers’ expectations. Assist in the preparation and management of the departmental labor budget. Responsible for the monthly management and inventory of all supplies/expenditures.

Regularly interacts with approximately 30,000 guests during the Conference season and 4,000 guests during the Bruin Woods season. Works with other department’s to provide and ensure maximum guest service. On a regular basis, assist the Assistant Director and Director on special projects, including conference center décor, design, and purchases.

Job Qualifications

Minimum of three (3) years of progressive housekeeping or Rooms supervisory experience with similar size or larger sized property.
Required

Skill in managing a variety of personnel-related matters, (e.g. employee training and appraisal, career development, candidate interviewing and selection, and corrective action).
Required

Skill in supervising custodial staff and work, to include working knowledge of proper procedures for cleaning and sanitation of rooms and public areas.
Required

Skill in encouraging and motivating individuals to work together as a team to achieve goals and objectives.
Required

Skill in reading and comprehending Standard English text such as printed University and Departmental procedures, reports, correspondences and Safety Data Sheets.
Required

Ability to write concise, logical and grammatically correct English to prepare written schedules, plans, employee performance evaluations, payroll reports, such as overtime variances, inventory reports, and other operational/administrative related reports or correspondence.
Required

Working knowledge of University policies and procedures relating to Staff Personnel Policies and union agreement regarding performance evaluations, disciplinary procedures, training, recruitment and selection.
Can be trained

Skill in organizing and monitoring assignments to complete work in a timely manner when there are changing priorities and deadlines.
Required

Skill in projecting budget costs involving supplies, capital equipment and staffing expenses.
Required

Ability to work overtime, swing shifts and weekends to supervise staff and/or solve operations problems.
Required

Ability to communicate effectively on a one-on-one basis and in small group settings to delegate work assignments, conduct unit business and explain department and University policies and procedures as applicable.
Required

Working knowledge of time reporting and payroll procedures at the unit level.
Preferred

Interpersonal skills sufficient to interact effectively and tactfully with department/university personnel at various levels and with the public in all matters pertaining to the operation of the units.
Required

Knowledge of vendor sources in order to obtain materials, supplies, equipment and services utilized by department personnel.
Preferred

Ability to stand, bend, stoop, crouch, lift, reach and walk for long periods of time so as to ensure that work areas are maintained as appropriate.
Required

Ability to conduct on-site inspections of units for quality control and maintenance needs. These inspections involve walking, standing, climbing (e.g. stairs and ladders), stooping and crouching.
Required

Ability to accurately assemble material and equipment inventories and monitor usage of supplies to control costs.
Required

Skill in Network based Personal Computing software such as MS Word, Excel, Outlook and PowerPoint.
Required

Ability to occasionally lift up to 50 pounds.
Required

Working knowledge of safety rules and procedures as they pertain to working conditions, equipment used and working with cleaning and sanitizing chemicals.
Required

Maintain a valid California driver’s license in order to drive University vehicles including trucks and electric carts in the course of performing job duties.
Required

Knowledge of housekeeping policies and standard operating procedures.
Required