Guest Services Agent

Job Description

Operate a 24-hour front desk at the Luskin Conference Center. Perform guest check-in and check-out on computer system. Post payments from guests on their account. Input room reservations, changes and cancellations in computer system. Answer inquiries regarding the campus and the local area. Accept messages and deliveries for guests and staff and ensure proper delivery. Carry and store luggage as requested. Arrange transportation for guests. Complete daily checklists.

Complete daily occupancy, housekeeping assignment and tracking reports. Coordinate room readiness with housekeeping staff. Provide professional customer service to guests and vendors.

Must be able to work nights, weekends and some holidays.

Job Qualifications

Skill in operating a hotel computer system.
Required

Demonstrated ability in operating an electronic cash register.
Required

Proficient computer skills, i.e. use of Microsoft Office Suite, the internet, etc..
Required

Ability to operate standard office equipment.
Required

Proficiency in speaking, reading and writing Standard English.
Required

Ability to establish and maintain effective working relationships with guests and colleagues.
Required

Skill in detailed and accurate record keeping.
Required

Knowledge of basic and standard cash handling and accounting procedures.
Required

Skill in accurately completing monetary transactions.
Required

Knowledge of general information related to the University and surrounding community.
Preferred

Ability to obtain tourist and travel information.
Preferred

Ability to operate hotel locking system.
Required

Ability to deal courteously and effectively with diverse types of persons in a high-volume, public setting.
Required

Ability to perform effectively under conditions of fluctuating work load.
Required

Ability to communicate clearly and precisely both in writing and verbally.
Required

Ability to exercise proper judgment when performing all job duties and interacting with guests.
Required

Physical ability to stand continuously for up to 8 hours.
Required

Ability to work nights, weekends and occasional holidays.
Required

Ability to operate two-way radio.
Can be trained

Ability to recognize and respond appropriately to emergency situations.
Can be trained