Hotel Manager, Luskin Conference Center

Job Description

Reporting to the Assistant Vice Chancellor, Housing & Hospitality Services, the Hotel Manager of the UCLA Luskin Conference Center (LCC) is responsible for the leadership of the LCC by providing hospitality services in support of UCLA’s mission. In addition, the Hotel Manager will serve as the overall brand ambassador for the property to ensure alignment, adherence, and effective communication at all levels to serve the University’s mission of teaching, public service, and research. The Hotel Manager has overall responsibility for managing day-to-day operations, maximizing conference center profitability, and ensuring the auxiliary’s long term economic viability, while achieving the highest levels of guest satisfaction. The Hotel Manager is responsible for ensuring that quality standards are met in all areas (appearance, maintenance, cleanliness, furnishings, and amenities), and oversees all non-Food & Beverage aspects of hotel and Conference Center operations including but not limited to: guest relations, front desk, revenue management, reservations, PBX services, housekeeping, maintenance, loss prevention, accounting, and sales. In cooperation with the H&HS Senior Food & Beverage Director, the Hotel Manager will ensure that all property food and beverage services are well planned and executed in a high quality manner, in alignment with the LCC standards and brand. The Hotel Manager must possess strong communication skills, both verbal and written, demonstrate outstanding leadership that will instill and reinforce the development of a service culture, while ensuring that all guest service issues are handled expeditiously and with careful attention. The Hotel Manager must strive for continuous operational improvement, looking for causes to compromised service delivery or product quality and work with team members to correct operational deficiencies at their source to prevent recurrence of issues that negatively impact guest perception. The Hotel Manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with the LCC objectives.

The Hotel Manager must be able to direct a sales team to promote the LCC as the preferred academic and research meeting destination in Los Angeles, and to sell the LCC to specific target audiences and groups including the association/education conference market segment through an aggressive sales program; implementing the sales activities, including developing budget submissions, advertising placements, and sales plans as directed. Analyze business results and work to develop effective strategies to address needs. Make key decisions quickly and oversee their execution, remove obstacles to success and ensure appropriate resources are available to achieve business results. The Hotel Manager is responsible for the execution of the day-to-day non Food & Beverage operations of the hotel and conference center, and is required to establish and maintain effective working relationships between this entity and campus departments and outside conference clients.