Job Description

Under the general direction of the Collection Manager, the Housing Services Representative is responsible for providing a high level of customer service for internal and external customers via telephone, email and in person. Assist with collection efforts for all Housing and Hospitality Services’ receivable accounts. This includes 16,000 accounts annually for University owned housing facilities. Audit accounts to ensure accuracy, does billing in StarRez housing database, prepare correspondence to customers regarding account status, and maintain the files of record for all customers. Assist and counsel customers that have financial difficulties using financial budget worksheets, and arranging alternate payment arrangements as appropriate. Adhere to established department and University guidelines as they apply collection efforts.

Job Qualifications

Demonstrated customer service experience.
Required

Oral and written communication skills to understand and convey information accurately.
Required

Ability to perform and prioritize duties independently and with a great degree of accuracy, meeting established deadlines and working effectively in an environment of frequent interruptions.
Required

Demonstrated ability to work with the public in a professional manner, interacting sensitively and effectively.
Required

Math Skills sufficient to perform financial calculations in order to correctly perform rental prorations.
Required

Experience and skill in auditing calculations and documentation to ensure accuracy and completeness of information.
Required

Skill in analyzing information, problems and situations in order to come up with appropriate solutions using established policies and procedures.
Required

Proficient experience in Microsoft Suite products to prepare business correspondence, reports, and spreadsheets.
Required

Ability to type with speed and accuracy.
Required

Skill in operating a 10-Key adding machine by touch with speed and accuracy.
Required

Skill in working as a team member, collaborating with colleagues to accomplish the specific and overall goals of the division.
Required

Demonstrated collections, accounts receivable experience.
Preferred

Working knowledge of StarRez housing database.
Preferred

Working knowledge of the University Online Purchasing/Accounts Payable BruinBuy system.
Preferred

Knowledge of general Business and Administrative Services’ policies and procedures.
Preferred

Experience and skill in financial ledger reconciliation.
Preferred

Ability to train coworkers on procedures and processes.
Preferred