Job Description

Under the general direction of the Collection Manager, the Housing Services Representative is responsible for providing a high level of customer service for internal and external customers via telephone, email and in person. Assist with collection efforts for all Housing and Hospitality Services’ receivable accounts. This includes 16,000 accounts annually for University owned housing facilities. Audit accounts to ensure accuracy, does billing in StarRez housing database, prepare correspondence to customers regarding account status, and maintain the files of record for all customers. Assist and counsel customers that have financial difficulties using financial budget worksheets, and arranging alternate payment arrangements as appropriate. Adhere to established department and University guidelines as they apply collection efforts.