Job Description

Assume managerial and operational responsibility for the hotel lobby, front desk area, and other areas as needed during overnight hours to maximize revenues and profits while attaining optimal guest satisfaction. Respond to guests’ special requests, needs, problems, issues and concerns. Accommodate groups to ensure optimal levels of guest satisfaction and repeat business.

The Night Manager plans for the next day’s activities; coordinates arrivals, departures and billing requirements; blocks rooms for arrivals and ensures any discrepancies are resolved. This position utilizes Opera as the property management system to check guests in and out, run daily reports, oversee night audit reports, and select and block rooms for arriving guests. Assist LCC management team in the supervision of overnight staff by ensuring work assignments are completed and providing feedback related to performance and attendance. Provide open communication and advising on discipline related issues, as appropriate.

The majority of work shifts for this position are overnight shifts; however, some days, weekends, and holidays are required.

Job Qualifications

Must have minimum of 1 year of front office experience in supervisory/management capacity for a 4 or 5 star property/hotel.
Required

Must have excellent customer relations skills and leadership capability.
Required

Must be detail oriented with outstanding organizational and communication skills.
Required

Must possess proficient computer skills, i.e. Microsoft Office Suite.
Required

Previous experience in Manager on Duty (MOD) rotation in a 4 or 5 star hotel.
Preferred

Proficiency and/or experience with Opera using as a property management system.
Preferred

Skill in reading and writing Standard English to interpret and/or update and compose documents such as policy and procedure manual, and business correspondence.
Required

Skill in writing sentences to prepare performance evaluations, written corrective action and brief business communication.
Required

Ability to speak on a one-on-one basis using appropriate vocabulary and grammar to convey information to individuals at various organizational levels.
Required

Ability to establish and maintain a cooperative working relationship with employees at various levels.
Required

Skill in interacting diplomatically with guests and the public in a high-volume, fast-paced setting.
Required

Ability to perform well under conditions of a fluctuating work load.
Required

Available to work varying schedules; including evenings, weekends, holidays and extended hours in order to address the operational needs of the conference center.
Required

Physical ability to stand continuously for up to 8 hours.
Required

Skill in prioritizing work flow to meet operational needs.
Can be trained

Knowledge of University policies and procedures.
Preferred

Working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues and labor relations.
Preferred

Working knowledge of firefighting equipment as to its type, class required locations, testing methods and maintenance.
Can be trained