Programmer Analyst I

Job Description

Under the direction of the Assistant Director of Housing and Hospitality Services (HHS), Information Technology (IT) Department, the incumbent is responsible for supporting, maintaining, and administering information and related line-of-business systems. HHS consists of 11 different business units with a combined annual operating budget in excess of $230M with over 1700 career and casual employees. Business units include the UCLA Luskin Conference Center, the Student Technology Center (STC), Dining Services, On and Off Campus Housing (University Apartments), the UCLA Conference Center at Lake Arrowhead, The UCLA Guest House, Conference and Catering Services, Vending Services, Housing Facilities Maintenance, Marketing Services, and Housing Services. These systems include office productivity, wireless communications, web applications, hospitality/conference, financial/accounts, maintenance, point-of-sales, and dining management systems. The individual will provide first level client/customer end user support for physical and virtual workstations including hardware and software, network printing, office imaging, office productivity applications, wireless networking, audio-visual, and mobile wireless communication devices, etc. The individual will provide technical assistance for the administrative and residential wired and wireless networks.

Posting Category: Information Technology
Work Location: US – Westwood, CA 90025
Job #: 28885
Work Hours: 9 A.M. to 6 P.M.
Job Type: Full-Time, Career
Salary Range: $21.75 – $25.00 hourly


Must have abilities and knowledge of current Microsoft, Linux, and Apple standard and mobile operating systems; including but not limited to current versions of Microsoft Office.

Must have demonstrated working knowledge of large scale wireless networking technologies and general network principles.

Must have knowledge of Macintosh and Windows-based hardware sufficient to upgrade and/or do component-level repairs.

Must have demonstrated ability to work effectively with staff and to maintain on-going cooperative relationships with clients/end users.

Must be able to organize and coordinate resources to expedite solutions and complete projects within given deadlines.

Must be able to organize and coordinate multiple tasks, to set and reestablish priorities as circumstances dictate.

Must have demonstrated skill in working independently with and follow through on assignments and tasks with minimal direction.

Must have demonstrated ability to effectively communicate, both orally and in writing, procedural, technical, and administrative information to staff, management, and clients/end users.

Must have demonstrated skills in diagnosing and troubleshooting end user problems, recommending and/or performing efficient/practical solutions, and following through to completion.

Must have demonstrated ability and knowledge in supporting Ethernet networking and related TCP/IP protocols with detailed knowledge of related network hardware and software systems.

Must have demonstrated skills and abilities in the set-up, maintenance, troubleshooting, and support of application software, operating systems, and wired/wireless LAN/WAN issues.

Must be able to lift and carry up to 50 lbs for short periods of time for installation, transport, repair, and troubleshooting of hardware systems.

Must possess and maintain a valid California Driver’s License.

Must be able to work after normal business hours, weekends, and respond to emergency calls as necessary and when appropriate.

Working knowledge of and experience with UPS systems, DLT backup systems, remote control and remote access utilities and systems. (can be trained)

Preference will be given to candidates with working knowledge of Intel based hardware platforms (servers, desktop, and laptop workstations), network/shared printers, and related peripherals.

Preference will be given to candidates with demonstrated knowledge of virtualization with emphasis on desktop or desktop specializations.

Preference will be given to candidates possessing Microsoft MCP, MCSE, and MCSD, ITIL and CompTIA A+ certifications.