Job Description

Report to the Assistant Director of Resident Hall Operations. The Building Manager will oversee all aspects of the Front Desk, Residential Housekeeping operational staff and service; coordinate Maintenance work orders; coordinate and manage space utilization with other departments; and supervise the material management and procurement needs in a residential housing complex of up to 3000 residents and up to 125,000 square feet of public area/auxiliary meeting, classroom, auditorium and recreational space. The facilities are in operation 24 hours/day, 7 days/week, year round. Major duties include supervision of Front Desk staff (consisting of 1 Assistant Resident Hall Manager, attendants and supervisors up to 30 FTE); and Residential Housekeeping Department (consisting of 1 career Housekeeping Manager and up to 55 FTE); supervision of building access; track maintenance and housekeeping issues in the building and provide direction to the Housekeeping Manager to ensure residence hall Housekeeping standards within the building(s) are being met at all times; and the development and management of a departmental budget of up to $5 million dollars in labor and expenses. This position requires frequent interaction with personnel from various University departments, University students and external customers (i.e., conference clients, vendors and resources). Other duties include the supervision of the areas of responsibility during the Conference season, including the innovation of operational modifications to meet the unique needs of the Conference clients, and to ensure the appropriate transition between the Residence Hall and Conference Center orientations. Act as point person for all facility related issues within realm of responsibility. Execute other functions and responsibilities as assigned by management.

Job Qualifications

Working knowledge of University policies and procedures relating to Staff Personnel Policies regarding recruitment, selection, training, performance evaluations and disciplinary procedures.
Can be trained

Skill in management and supervision of multi-functional staff comprised of operational and administrative personnel to include knowledge of required tasks, skills, personnel selection, evaluation and development.
Required

Working knowledge of departmental personnel and payroll procedures, such as time reporting and accruals.
Can be trained

Skill in writing concise, logical, and grammatically correct English to prepare written schedules, plans, procedures, employee performance evaluations, reports such as budget variances, and other operational/administrative related reports or correspondence.
Required

Ability to work on a personal computer, utilizing software such as WordPerfect, Word, Excel, Microsoft Windows, hospitality management software and other applicable systems.
Required

Ability to conduct on-site inspections of units for quality control and maintenance needs. These inspections involve walking, standing, climbing (e.g., stairs, ladders), stooping and crouching.
Required

Working knowledge of safety rules and procedures as they pertain to working conditions and health and safety standards as they relate to administrative areas.
Required

Knowledge of where to obtain materials, supplies, equipment and services utilized in facility.
Preferred

Ability to accurately assemble material and equipment inventories, and monitor usage of supplies and care of equipment to control costs.
Required

Working knowledge of portable firefighting equipment as to its type, class required locations, testing methods and maintenance.
Can be trained

Skill in budget preparation, analysis, and controlling costs.
Required

Knowledge of cash handling procedures.
Required

Ability to mediate between contending parties and effect a successful resolution of difference using appropriate conflict management techniques.
Required

Skill in negotiating and exchanging ideas with others to formulate policies and programs and/or arrive jointly at decisions, conclusions or solutions.
Required

Ability to analyze and define administrative and technical problems, identifying relevant factors, recognizing alternatives and formulating conclusions.
Required

Demonstrated skill in supervising staff including delegating work to accomplish departmental goals and objectives efficiently and effectively, while motivating individuals to work together as a team.
Required

Skill in organizing and monitoring assignments to complete work in a timely manner when there are interruptions, changing priorities, changes in work load, multiple deadlines, and competing requirements.
Required

Skill in working independently and following through on assignments with minimal direction.
Required

Interpersonal skills sufficient to interact effectively and tactfully with diverse department/University personnel at various levels and with the public, including students, in all matters pertaining to the operation of the units.
Required

Ability to communicate effectively on a one-to-one basis and in small group settings to delegate work assignments, conduct unit business, explain department/University policies and procedures as applicable.
Required

Ability to work during overtime, swing shifts and weekends to supervise staff and/or meet operational needs.
Required

Ability to maintain a professional appearance and grooming standards.
Required

Must have and maintain a valid California Driver’s License.
Required