Restaurant Server

Job Description

Under the direction of the Restaurant Manager and Assistant Restaurant Manager, the Restaurant Server will provide customers with courteous and gracious service, ensuring they have a great dining experience. This role will serve in the capacity of wait staff, as an attendant for buffet setup or bar and lounge service. The incumbent will be responsible for serving alcoholic beverages to guests, making recommendations and answering questions regarding beverages and menus, and providing professional customer service to guests.

The primary responsibility of the Restaurant Server is to deliver and serve food and beverage items to guests in a timely, friendly and efficient manner. The incumbent must also maintain working knowledge of all food and beverage items, their prices, method of preparation and availability. Describe items on the menu to guests, including menu specials, and know ingredients used in the dishes, along with how a dish is prepared, cooked and served. Accurately take food and beverage orders, appropriately serve guests food and deliver beverage orders and routinely check back with guests during the meal for any additional needs. Ensuring guests receive an accurate bill in a timely manner is critical and servers will accept guest payment, process credit card charges and make change (if applicable). Servers will also ensure removal of soiled plates, flat ware and trash from tables, floor areas and buffet location on a consistent, routine basis according to LCC standards.

Must possess outstanding interpersonal communication skills to effectively interact with guests and work well with other restaurant employees to present an enjoyable dining experience. Incumbent must also be able to work in a fast-paced environment.

Working hours vary and may include overtime, nights, weekends and holidays.

Please note, UCLA is a non-tipping environment.

Job Qualifications

Ability to read, understand and speak English sufficient to determine and carry out job duties.
Required

Skill in interacting effectively with guests, team members and managers in a high-volume, public setting using positive body language, direct eye contact, active listening and friendly and professional demeanor.
Required

Ability to work efficiently in a fast paced environment.
Required

Ability to perform effectively under conditions of a fluctuating workload.
Required

Ability to stand for prolonged periods of time, climb, stoop, push and crouch for extended periods of time as required to complete job duties.
Required

Ability to frequently lift items weighing up to thirty pounds such as dishes weighted down significantly with food and trays with glasses and dishes.
Required

Must have at least one year of guest service experience in a fast-paced, high-end restaurant.
Required

Must possess basic math skills, able to handle money, and credit card transactions, utilizing a point-of-sale system.
Required

Skill in adding and subtracting whole numbers, decimals and fractions sufficient to properly adhere to production and customer flow parameters.
Required

Ability to learn and apply the rules and procedures of sanitation and safety as they apply to production, storage and service within a food establishment.
Required

Demonstrated ability to prepare beverages and single step food preparation such as slicing bread, lemons and making food items look presentable on a tray or buffet table.
Required

Skill in operating equipment such as coffee brewers, tea brewers, soda machines, dishware washers, hydraulic lifts and trash compactors.
Required

Ability to remain calm in the face of adversity such as customer dissatisfaction.
Required

Previous experience as a food server in a restaurant setting.
Preferred

Basic culinary skills and a good understanding of culinary terminology.
Preferred

Skill in operating two way communication radios.
Can be trained

TIPS certification preferred.
Can be trained

Must be 21 years of age or older.
Required

Available to work varying schedules; including evenings, weekends, holidays and over time in order to reflect the business needs of the conference center.
Required

Possess knowledge of a variety of wines, spirits, and beers.
Preferred