Job Description

Under the general direction of the Collection Manager, responsible for investigations, analysis, and follow-up action required to ensure the collection of accounts for Housing and Hospitality Services’ contracts and miscellaneous debtor billing of accounts receivable balances. Duties include, but are not limited to billing and collections for Housing Services. Prepare analytical reports of accounts receivable activity for senior management. Maintain reports, workbooks, ledgers, and collection files particular to the preparation of specific actions in the collection process for accounts in arrears with housing services. Prepare summaries of accounts recommended for write off. Develop correspondence with managers, staff and customers as regards to the status of accounts to undergo or undergoing the collection process. Assist in communicating with debtors and outside agencies in order to obtain information, explain University policies, and ensure collection of accounts. This involves advising debtors of alternate payment solutions for meeting their obligations, making payment agreements, and preparing financial budget worksheets. Furthermore, collection responsibilities will include issuing follow up collection notices, compiling support documentation, reconciling accounts receivable and explaining collection policies and procedures to other Business and Administrative Services’ units. After new employees have completed training with the Collection Manager, answer questions with regard to policies and procedures, demonstrate proper processes, and audit the completed work of new employees.

Job Qualifications

SKAC Required/Preferred

Demonstrated customer service experience.
Required

Demonstrated accounts receivable and collections experience.
Required

Proficient in Microsoft Suite products to prepare business correspondence, reports, and spreadsheets.
Required

Oral and written communication skills to understand and convey information accurately.
Required

Ability to perform and prioritize duties independently and with a great degree of accuracy, meeting established deadlines and working effectively in an environment of frequent interruptions.
Required

Skill in keyboarding by touch with speed and accuracy.
Required

Demonstrated ability to work with the public in a professional manner, interacting sensitively and effectively.
Required

Working knowledge of internal controls and cash handling techniques.
Preferred

Knowledge of general Business and Administrative Services’ policies and procedures.
Preferred

Skill in working as a team member, collaborating with colleagues to accomplish the specific and overall goals of the division.
Required

Ability to train coworkers on procedures and processes.
Required

The ability to work overtime on occasion.
Required