Sr Collection Representative

Job Description

Under the general direction of the Accounting Services Manager and Collection Manager, responsible for investigations, analysis, and follow-up action required to ensure the collection of accounts for Housing and Hospitality Services’ contracts and miscellaneous debtor billing of accounts receivable balances. Duties include, but are not limited to billing and collections for both Housing Services and Conference Services. Prepare analytical reports of accounts receivable activity for senior management. Maintain reports, workbooks, ledgers, and collection files particular to the preparation of specific actions in the collection process for accounts in arrears with housing services. Prepare summaries of accounts recommended for write off. Develop correspondence with managers, staff and customers as regards to the status of accounts to undergo or undergoing the collection process. Assist in communicating with debtors and outside agencies in order to obtain information, explain University policies, and ensure collection of accounts. This involves advising debtors of alternate payment solutions for meeting their obligations, making payment agreements, and preparing financial budget worksheets. Furthermore, collection responsibilities will include issuing follow up collection notices, compiling support documentation, reconciling accounts receivable and explaining collection policies and procedures to other Business and Administrative Services’ units. After new employees have completed training with the Collection Manager, answer questions with regard to policies and procedures, demonstrate proper processes, and audit the completed work of new employees.