STC Service Desk and Technical Support Analyst, PA 1

Job Description

The Student Technology Center’s Service Desk and Technical Support Analyst will provide front-line technical support to a connected population in excess of 14,000+ residential student customers and conference guests.

The STC Service Desk and Technical Analyst will define and analyze incoming technical support requests related to network connectivity, CATV, in-room computing, network access control, virus quarantines, etc., in a customer service focused environment.

The STC Service Desk and Technical Analyst may also perform basic on site network diagnostics and security functions; quarantine user’s computers based on network reports; and meet the Service Desk’s responsibility to identify, track and provide timely resolution of all computer, network, and CATV-related problems and questions for customers and guests.

Assist with special projects related to the STC; and participation in after-hours on-call support on a rotating basis.

The target salary range for this position is between the posted minimum and $25.00 hourly.