STC Service Desk and Technical Support Analyst
Under the direction of the Manager of the Student Technology Center (STC), The Student Technology Center’s Service Desk and Technical Support Analyst will provide front-line technical support to a connected population in excess of 14,000+ external residential student customers. The STC Service Desk and Technical Analyst will define and analyze incoming technical support requests to effect appropriate solutions for issues including, but not limited to network connectivity, CATV, in-room computing, network access control, and virus quarantines in a Hospitality First! environment. The STC Service Desk and Technical Analyst will serve as a business consultant with end-users to gather information, determine needs, and effect computer-oriented solutions; and resolve and distribute issues based on internal procedures and standards. The STC Service Desk and Technical Analyst may also perform basic network administration and security functions; quarantine user’s computers based on network reports; and help meet the Service Desk’s responsibility to identify, track and provide timely resolution of all computer, network, and CATV-related problems and questions for all users. The STC Service Desk and Technical Analyst will assist in the performance of all administrative functions relating to users and systems of the network. Assist with special projects related to the STC; and participation in after-hours on-call support on a rotating basis.