UA Assignment Manager

Job Description

Under the general direction of the Assistant Director of Assignment Services, the UA Assignment Manager is responsible for the administration, planning, organizing, and supervision of the University Apartments (UA) Assignment process. Major duties include the training and supervision of the assignment staff, including the preparation of training manuals. The incumbent evaluates, supervises, and trains one full-time staff member in all aspects of the offer and assignment process (including customer service, apartment and parking assignments, housing options, transfer, NITV, Move In, and Move Out procedures, and report analysis), ensuring its completion for over 1,500 units for family and mixed use apartments. Analyzes assignment efforts, wait lists, and apartment configurations, preparing analytical reports on offers and assignment processes for Housing Administration and Business and Administrative Services senior management. Prepares housing assignment and reconciliation overviews for Housing managers. As a key operator, trains the Housing Administration staff on proper use of the housing databases as they relate to UA assignments, offers, and wait lists. Cooperates with other departments (Department Allocations, Deans and Directors from the Campus, Rooms Operations, Center for Accessible Education, and others) to resolve housing issues. Provides appropriate counseling to students and their concerned departments when necessary. Interacts with Database Management and Information Technology staff to resolve website user concerns. Manages the daily operation of the UA Assignment staff and processes, ensuring sufficient inventory of office supplies, forms, and publications. The incumbent must be flexible for occasional work outside of regularly scheduled business hours.