Job Description

The Marketing & Communications Department within UCLA Housing & Hospitality Services (H&HS) provides comprehensive in-house creative support for all H&HS units in a very high-volume, fast-paced, deadline-driven environment. Department creative services span the areas of web, print, and digital communications targeted to diverse audiences which include students, parents, staff, faculty, alumni, and visitors to the university. Internal clients include the following H&HS departments: Administration, HR & Payroll North, UCLA Dining Services, UCLA Housing Services, Room Operations, University Apartments, UCLA Conferences & Catering, the UCLA Guest House, the UCLA Luskin Conference Center, and the UCLA Lake Arrowhead Conference Center & Bruin Woods Family Resort.

Primary responsibilities of the Web Developer & Designer include the development of professional, visually appealing, user friendly, and responsive websites for UCLA Housing & Hospitality Services departments. Duties encompass the creation, updating, maintenance, and improvement of existing websites using and integrating new technologies, platforms, and software. The incumbent will use programming languages, content management systems, and graphic design software to accomplish the above. Web development skills should include extensive knowledge of HTML5, CSS3, SASS, Git, JavaScript/jQuery, gulp.js, node.js, and PHP. CMS administration experience, particularly WordPress and WP theme modification/customization, is also necessary. Incumbent will work in conjunction with internal H&HS Information Technology group to ensure that all websites developed, updated, and managed are compliant with UCOP approved practices and guidelines. The Web Developer & Designer will also design and develop email campaigns and implement special projects for interactive applications by using relevant and appropriate technologies, including testing and trouble-shooting.

The successful candidate for the position will possess a broad variety of knowledge and skills in project management, analysis, and effective communications to successfully manage multiple projects simultaneously and actively engage with clients.

Job Qualifications

Minimum of a B.S. or B.A. degree, or three years of equivalent work experience in Web Development & Design, Computer Science, Communications, Graphic Design or related field with knowledge of web, design, and publishing concepts.
Preferred

In-depth knowledge of website design, development, and maintenance using applicable languages such as HTML5, CSS3, SASS, Git, JavaScript/jQuery, gulp.js, node.js, and PHP.
Required

Detailed knowledge of UI/X standards, practices,
and principles regarding the design and production
of websites.
Required

In-depth knowledge of web design, including software such as Adobe Photoshop and Illustrator.
Required

Detailed knowledge of industry standards, practices, and principles regarding the design and production of websites.
Required

Demonstrated skill in performing system testing, problem identification and resolution, and performance analysis in the Web environment.
Required

Working knowledge and experience in implementing Search Engine Optimization (SEO) for websites.
Preferred

Skill in the design and development of user targeted web-based media for public information, product/service marketing, and customer service/education.
Preferred

High levels of competency using the following software programs: Adobe Creative Cloud (InDesign, Photoshop, Illustrator, and LiveCycle); knowledge of and proficiency in graphic design principles; knowledge of typography and effective use of type.
Required

Ability to manipulate images using Photoshop to help meet marketing and communications objectives on various projects.
Preferred

Knowledge of or ability to learn Oracle RightNow software and MailChimp to develop and deploy email marketing campaigns.
Preferred

Proven knowledge and use of proper grammar, spelling, punctuation, sentence construction, and formatting styles.
Required

Verbal communication and presentation skills to communicate technical and non-technical information to persons of varying backgrounds, technical expertise, and levels of authority.
Required

Ability to relay complex information clearly, concisely, logically, and diplomatically in person or in writing. Ability to write and edit grammatically correct reports, business documents, and emails.
Required

Skill in listening actively and perceptively with ability to respond appropriately.
Required

Demonstrated project management experience including ability to independently prioritize and track complex and competing schedules; ability to proactively anticipate and complete tasks; ability to self-initiate programs. Analytical skills to administer all aspects of a project with excellent follow-through.
Required

Ability to multi-task, prioritize work, take initiative, and meet deadlines in an environment with fluctuating workloads and competing deadlines and demands. Proven ability to be adaptable and flexible.
Required

Demonstrated research and analytical skills to analyze problems in a multifaceted way and to develop and implement innovative solutions and track the effectiveness of different techniques.
Required

Proven ability to have a high degree of attention to detail and accuracy in analyzing data, reports, and information
Required

Ability to work as part of a team and collaborate on projects as needed, exhibiting strong interpersonal skill. Ability to interact successfully and diplomatically in one-on-one and group situations and build cooperative and effective professional relationships.
Required

Superior customer service skills and positive attitude with the ability to provide a high level of customer satisfaction.
Required

Ability to work unusual or on-call hours on short notice in order to resolve critical problems or comply with testing, maintenance, or presentation schedules.
Required

Working knowledge of Windows and Macintosh, computer operating systems, platforms, and peripherals.
Required

Proven skills in creating wireframes, comps, and
final design layouts for websites
Required

Working knowledge of social media channels to
creative campaigns, promote and support a brand, and engage audiences through these efforts.
Preferred