Welcome to UCLA Housing & Hospitality (H&H)!

On behalf of the entire Housing & Hospitality (H&H) team, welcome to UCLA. Our vision statement, “Hospitality First!” reflects our organizational culture, rooted in values embodying the essence of hospitality – taking care of people, whether students, residents, guests or team members. The emphasis on “First!” reaffirms our unwavering commitment to delivering the highest-quality residential, dining and hospitality services of any public institution in the world. We take pride in consistently delivering exceptional service, characterized by genuine warmth and a proactive approach to anticipating the needs of our residents and guests, helping them thrive in our residential environments.

We recognize that our team members are our greatest asset. We strive to empower them to reach their fullest potential by investing in their training and development. Supporting our dedicated team allows us to achieve our shared goal of providing unparalleled hospitality service to all who call UCLA home.

It is an honor to serve this remarkable institution alongside a team that continually raises the bar and exceeds expectations. As an auxiliary enterprise, H&H receives no state funding yet has grown to house roughly 20,000 students and faculty, host more than 110,000 conference attendees, guests and alumni annually and serve more than seven million meals annually. Over the past decade, we’ve constructed or renovated more than 10 million square feet of residential and dining spaces, all supported by a highly efficient business model.

We are proud to contribute to UCLA’s core mission of education, research and public service through the collective efforts of our dedicated team. Not only are we the first public institution to guarantee four years of housing to incoming freshman and two years to arriving transfers, we have the nation’s No. 1 dining program as rated by students on Niche.com. In addition, the Meyer and Renee Luskin Conference Center and Lake Arrowhead Lodge carry the highest rated service scores in the country. Our organization’s dedication to excellence through innovation and continuous improvement has also earned H&H the privilege to welcome the world’s best sports competitors as host of the LA28 Olympic and Paralympic Athletes’ Village. Together, we create an environment where students, residents, and guests can thrive and achieve their fullest potential.

With warmest regards,

Peter Angelis, Assistant Vice Chancellor, UCLA Housing & Hospitality Services

Peter Angelis
Assistant Vice Chancellor
UCLA Housing & Hospitality

UCLA Housing & Hospitality

Dedicated to Innovation and Continuous Improvement

Our Bi-Partite Mission

Transforming UCLA from a Commuter to Residential Campus

Creating Environments That Empower People to Reach Their Fullest Potential

Who We Serve

UCLA Housing & Hospitality (H&H) provides housing for more than 13,000 on-campus student residents during the academic year and more than 3,645 off-campus apartment units for undergraduate and graduate students, students with families, postdoctoral scholars and faculty. During the summer, our facilities transform into a vibrant conference center, hosting a variety of groups in our guest rooms and meeting spaces. Year-round, faculty, researchers and their collaborators gather for events in the venues managed by H&H, while campus visitors enjoy comfortable accommodations at UCLA’s campus hotels, including the 254-room Meyer and Renee Luskin Conference Center. Guests also dine in our residential restaurants and enjoy the facilities and grounds maintained by our dedicated team.

For Present & Future Bruins

H&H recognizes that focusing on sustainability programs can profoundly influence behaviors and inspire sustainable lifestyles, which may have the greatest positive impact on our environment. “The Hill’, as we are commonly known, boasts more than 19 LEED-certified building complexes, including two certified through the UC-equivalent process. Among these, seven have achieved gold certification, while others, such as the Luskin Conference Center and Rieber Hall Renovation, have attained platinum certification. Additionally, our off-campus University Apartments include several LEED-certified properties, such as Weyburn Terrace and Landfair Apartments. For more information on UCLA H&H’s sustainability initiatives, visit sustain.ucla.edu/housing.

HOW WE DEFINE SUCCESS

SATISFIED CUSTOMERS

Delight our guests by consistently delivering exceptional service.

SATISFIED TEAM MEMBERS

Celebrate our team members' contributions, dedication and provide opportunities for growth and development.

INNOVATION AND GROWTH

Foster a culture of continuous improvement and expand our capabilities to stay ahead.

IMPROVED BUSINESS PROCESSES

Deliver outstanding service and value through efficient and effective operations.

SOUND FINANCIAL MANAGEMENT

Uphold financial responsibility and sustainability in all that we do.

SOCIAL RESPONSIBILITY

Act with awareness and make a meaningful impact in our community.

The UCLA H&H Team

H&H employs approximately 2,500 team members and is comprised of operational and support units under the direction of Assistant Vice Chancellor Peter Angelis.

STUDENT HOUSING & DINING UNITS

Dining Services
Housing Services (Student housing contracts & support services)
Rooms Division (On-campus housing)
University Apartments (Off-campus housing)

HOSPITALITY UNITS

SUPPORT UNITS

Housing Maintenance
Budget & Financial Planning
Human Resources & Payroll
Organizational Performance, Training & Organizational Development
Project Management (Architectural design, renovations and construction)

H&H Leadership Team

UCLA’S HOUSING & DINING PROGRAM

The team at UCLA H&H creates safe, well-maintained and inviting living environments that are home to more than 16,000 students, faculty and staff. This includes approximately 97% of UCLA’s freshman class.

The H&H team manages every operational aspect of UCLA’s housing program. This includes implementing long-range campus housing plans to managing the everyday operating and service details of the housing facilities. We provide dining, housekeeping, maintenance, and resident services to those living in UCLA’s on-campus residential complexes and off-campus university apartment complexes.

STUDENT HOUSING MASTER PLAN

H&H TIMELINE: 2000 — 2022

UCLA’S HOSPITALITY SERVICES

The H&H team creates welcoming meeting environments to bring people together to learn, collaborate, and engage in dialog about today’s important issues. Our team’s expertise in facilities and food service management is key to offering exceptional hospitality services. Our H&H hospitality group includes the UCLA Meyer & Renee Luskin Conference Center, the UCLA Guest House, the Lake Arrowhead Conference Center, and UCLA Conferences & Catering.