Assistant Front Office Manager

Job Description

Under the direction of the Front Office Manager, the Assistant Front Office Manager is responsible for assisting in maximizing the LCC property’s front desk and reservations revenue and assisting in the oversight of Front Desk staff, as well as all aspects of the Front Desk including check-ins, check-outs and guest services. This includes customer service functions, assisting in personnel actions and aiding in budget planning for a 24-hour facility.

The incumbent will assist in managing daily operations of the Front Desk Staff to maximize revenues and profits while attaining optimal guest satisfaction. Respond to guests’ special requests, needs, problems, issues and concerns. Accommodate groups to ensure optimal levels of guest satisfaction and repeat business. Assist in monitoring and controlling daily revenues and expenses, ensuring procedures are followed to minimize losses and expenses and maximize conference center profits. Collaborate with housekeeping and maintenance operations to help coordinate services to guests. Supervise Front Desk Supervisors and Guest Service Agents; and assist in interviewing, scheduling, training, developing, coaching and counseling. Incorporate recommendations in performance reviews. Provide open communication and advise on discipline related issues, as appropriate.

The majority of work shifts for this position are evening and overnight relief shifts however some days, weekends, and holidays are required.

The targeted hourly rate for this position is between the posted minimum to $22.50 hourly.

Job Qualifications

  • Must have minimum of 1 years’ experience in front office management for a 4 or 5 star property or hotel. (Required)
  • Experience supervising staff including delegating work to accomplish departmental goals and objectives, while motivating individuals to work together as a team. (Required)
  • Must have excellent customer relations skills and leadership capability. (Required)
  • Ability to maintain equanimity in the face of resistance, indifference or hostility. (Required)
  • Knowledge of cash handling procedures. (Required)
  • Must be detail oriented with outstanding organizational and communication skills. (Required)
  • Skill in reading standard English such as a union contract, policy and procedure manual, and business correspondence. (Required)
  • Ability to establish and maintain a cooperative working relationship with employees at various levels. (Required)
  • Skill of interacting diplomatically with the public in a high-volume, public setting. (Required)
  • Skill in working in organizing and monitoring assignments to complete work in a timely manner when there are interruptions, changing priorities, changes in workload, pressures of deadlines, and competing priorities. (Required)
  • Skill in working independently and following through on assignments with minimal direction. (Required)
  • Interpersonal skills sufficient to interact effectively and tactfully with diverse department and University personnel and with the public. (Required)
  • Ability to perform effectively under conditions of a fluctuating workload, including evenings, weekends, holidays and over-time in order to reflect the business needs of the conference center. (Required)
  • Demonstrated skill in accurately typing business correspondence and reports. (Required)
  • Skill in writing concise, logical, grammatically correct reports, routine business correspondence and office procedures. (Required)
  • Mathematical skills sufficient to perform basic arithmetic calculations. (Required)
  • Must possess proficient computer skills: Word, Excel, Outlook, etc. (Required)
  • Physical ability to stand continuously for up to 8 hours. (Required)
  • Knowledge of University policies and procedures. (Can be trained)
  • Working knowledge of federal, state and local laws governing equal employment opportunity, occupational safety and health, wage and hour issues, and labor relations, FLSA, ADA, OSHA, and FMLA. (Preferred)