The Bell Attendant is primarily responsible for welcoming guests to the hotel. Incumbent is in constant communication with the Front Office to ensure guests are comfortable with accommodations and are familiar with room offerings and features.
The Bell Attendant will greet and escort guests to rooms, open doors and assist guests/visitors entering and leaving property, and inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. Incumbent will identify and explain room features to guests, transport guest luggage to and from guest rooms and/or designated bell area, and assist with luggage storage and retrieval. The Bell Attendant will assist guests and visitors in and out of vehicles, including assisting guests with loading/unloading luggage and any special needs. Incumbent will supply guests with directions, arrange transportation (e.g., taxi cab, shuttle bus) for guests/visitors, and record advance transportation request as needed. The Bell Attendant will also communicate parking procedures/rates to guests/visitors.
Bell Attendant staff are required to assist passengers during the loading and unloading process with the highest level of customer service and ensure that the University guest services’ vehicle is clean, charged, and any necessary services are communicated to the appropriate person.
Must be able to work in a fast-paced environment. Must be able to work nights, weekends and some holidays.
- Minimum of two years’ customer service experience.
- Excellent customer relations skills.
- Demonstrated communication skills.
- Strong organizational skills with the ability to multi-task in a fast paced environment.
- Proficiency in speaking, reading and writing standard English.
- Ability to speak on a one-on-one basis using appropriate vocabulary and grammar to convey information to individuals at various organizational levels.
- Skill in writing sentences to prepare brief business communication.
- Ability to establish and maintain effective working relationships with guests and colleagues.
- Ability to stand, walk, crawl, climb, stoop, push, pull, and crouch for extended periods. Able to repeatedly raise or lower objects weighing up to 50 lbs. from the floor to waist high and rotate upper torso. Ability to work in dirty and noisy conditions, in wet or humid weather and in fluctuating and/or extreme temperatures.
- Ability to establish and maintain cooperative working relationships with employees at various levels.
- Skill of interacting diplomatically with the public in a high-volume, public setting.
- Ability to perform well under conditions of a fluctuating work load.
- Available to work varying schedules; including evenings, weekends, holidays and over time in order to reflect the business needs of the conference center.
- Must possess a Valid California Driver License in order to drive University vehicles.
- One year of front desk / bell attendant experience in a hospitality/hotel environment.