Hospitality Quality Assurance and Training Manager
Under the direction of the UCLA Housing & Hospitality Services (H&HS) Organizational Development and Learning Manager, the Hospitality Quality Assurance and Training Manager administers all hospitality training functions including creating and/or developing course content, facilitating and/or conducting customized training sessions/workshops, planning and implementing corporate and hotel training initiatives, conducting needs assessments, measuring training effectiveness and ensuring on-the-job application of service, leadership, specialty and department-specific training initiatives. Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization’s mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and guest service and leadership skills. Measures the effectiveness of training to ensure a return on investment.