Under the supervision of the Executive Housekeeper, the Housekeeping Supervisor is responsible for supervising, directing and assuring the completion of all housekeeping tasks assigned to Guest Room Attendants, Linen Room Attendants and House Persons while maintaining the Luskin Conference Center’s (LCC) high standards of cleanliness, promoting a safe environment and quality service. The Housekeeping Supervisor will assign duties, inspect the cleaning of guest rooms, turndown service, public areas and back of the house, and investigate complaints regarding housekeeping services and equipment and take corrective action. The incumbent provides support to the Executive Housekeeper in all areas of housekeeping operations, such as staff training, coaching, evaluating and assigning work duties. This role is responsible for daily supervision of approximately 39 full-time career housekeeping employees. Provide on-the-job training specific to proper use of chemicals and equipment, and ensure compliance training and performance within safety standards.
The Housekeeping Supervisor must have an eye for detail and the ability to effectively deal with guests, various levels of management and University personnel. Must be able to work a varied schedule based on business needs, which may include evenings, weekends, holidays and extended hours.
- Minimum of three years of housekeeping or rooms supervisory experience with similar or larger sized hotel.
- Skill in managing a variety of personnel-related matters, (e.g. employee training and appraisal, career development, candidate interviewing and selection, and corrective action).
- Skill in reading and comprehending Standard English text such as printed University and Departmental procedures, reports, correspondences and Safety Data Sheets.
- Ability to write concise, logical and grammatically correct English to prepare written schedules, employee performance evaluations, reports such as overtime variances, inventory reports and other operational and administrative related reports or correspondence.
- Knowledge of housekeeping policies and standard operating procedures.
- Ability to conduct on-site inspections of units for quality control and maintenance needs. These inspections involve walking, standing, climbing (e.g. stairs and ladders), stooping and crouching.
- Working knowledge of safety rules and procedures as they pertain to working conditions, equipment used and safely working with cleaning and sanitizing chemicals.
- Knowledge of vendor sources in order to obtain materials, supplies, equipment and services utilized by department personnel.
- Ability to accurately assemble material and equipment inventories and monitor usage of supplies to control costs.
- Skill in projecting budget costs involving supplies, capital equipment and staffing expenses.
- Skill in supervising custodial staff and work, to include working knowledge of proper procedures for cleaning and sanitation of guest rooms, public areas, office space and meeting rooms.
- Skill in organizing and monitoring assignments to complete work in a timely manner when there are changing priorities and deadlines.
- Skill in working independently and following through on assignments with minimal direction.
- Interpersonal skills sufficient to interact effectively and tactfully with department/university personnel at various levels and with the public in all matters pertaining to the operation of the units.
- Ability to communicate effectively on a one-on-one basis and in small group settings to delegate work assignments, conduct unit business and explain department and University policies and procedures as applicable.
- Skill in encouraging and motivating individuals to work together as a team to achieve goals and objectives.
- Ability to work evenings, weekends, holidays and extended hours to supervise staff and/or solve operations problems.
- Ability to stand, bend, stoop, crouch, lift, reach and walk for long periods of time so as to ensure that work areas are maintained as appropriate.
- Ability to occasionally lift up to 50 pounds.
Can be trained
- Working knowledge of University policies and procedures relating to Staff Personnel Policies and union agreement regarding performance evaluations, disciplinary procedures, training, recruitment and selection.
- Working knowledge of time reporting and payroll procedures at the department level.