Front Desk Agent

Front Desks are a work unit within Housing Operations & Safety, which is a department within UCLA Housing & Hospitality. There are four front desks on The Hill: Sproul, Rieber, Hedrick, and De Neve. There is one front desk at Weyburn Commons for University Apartments North residents.

Who we are (Academic Year)

The Front Desk is a centralized helpdesk that operates 24 hours a day at the Weyburn Commons Front Desk. Our team serves the residents, faculty, and guests of University Apartments North. We are comprised of about 25-30 student desk agents and 3-5 student supervisors.

Primary responsibilities

Include but are not limited to:

  1. Re-encoding room cards during lockouts
  2. Submitting and logging service requests/work orders
  3. Answer phone and in-person inquiries
  4. Escorting vendors for work in-rooms
  5. Performing building inspections (e.g., laundry rooms and elevators)

Job Pay

All Front Desk Agents earn a competitive $19.20 per hour wage. A shift differential of $0.62 per hour is paid to all staff where majority of shift hours take place from 5pm–8am. Staff working summer periods may be eligible for overtime straight pay and/or overtime premium pay. There are also opportunities for advancement into student supervisor positions.

Job Benefits

Student staff employed with UCLA Housing are eligible for select benefits:

  1. Discounted summer housing (contingent upon active employment)
  2. Academic room to summer ‘staythrough’ housing
  3. Summer room to fall academic ‘staythrough’ housing
  4. Early Room Sign Up (if hired by February)
  5. Overtime opportunities
  6. Employment advancement opportunities

Job Requirements

  1. Applicant must be able to physically maneuver into, out of, and through buildings
  2. Applicant must be able to work a variable schedule with fluctuating hours on a weekly basis
  3. Applicant must be available for nights and weekends
  4. Applicant must be available to work during Finals Week, September Move-In and June Move-Out
  5. Applicant must be available to work 12–18 hours/week
  6. Applicant must be able to communicate with guests, residents, and other departments (including emergency services) on phone, through email, and in-person
  7. Applicant must be available to work up to one graveyard shift (12am–6am) per week
  8. Applicant must be available to work during 1 of 3 break periods (Thanksgiving, Winter, Spring)
  9. Driver’s License preferred (position may require on-shift driving in University vehicles)

To Apply

  1. Download and complete the UCLA Employment Application.
  2. Complete the online supplemental application, attach the completed UCLA Employment Application, and submit the form.