BUDGET & FINANCIAL PLANNING
The Housing Business Office (HBO) plays a critical role in providing financial oversight and support for Housing & Hospitality. Its responsibilities include long-term financial planning, budget preparation, monthly variance reporting, financial modeling, and ad-hoc analyses. Additionally, the HBO offers guidance on departmental purchasing activities, contract management, and ledger reconciliation practices to ensure smooth and efficient operations.
ORGANIZATIONAL PLANNING, PERFORMANCE & DEVELOPMENT
The Organizational Performance, Training & Organizational Development unit drives H&H-wide strategic planning, ensuring that key goals and initiatives are met. This unit oversees the implementation of the annual team member climate assessment survey, departmental guest satisfaction surveys, and the reporting of annual metrics used for action planning. Additionally, it coordinates executive-level recruitments, manages organization-wide projects and initiatives—including policy reviews and process improvements—and oversees training and development programs focused on talent growth and volunteer engagement.
PROJECT MANAGEMENT
The H&H Maintenance Office oversees the planning, design, and construction management of new and renovated H&H-managed facilities both on and off campus. Comprising architects, designers, and construction managers, the department focuses on two primary missions: New Facility Development, which assists with the planning, scheduling, budgeting, and development of new H&H facilities, and Facility Maintenance & Enhancement, which preserves the quality and performance of existing facilities through scheduled renovations and refurbishments.
